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Steps To Resolve Known Issues In The Error Handling Process

In this user guide, we describe some of the possible causes that can cause the known error process and then I suggest some possible fixes that you can try to solve this problem.

Resolve Common PC Errors

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    A known error is often an issue that has a root cause and a workaround. Known bugs are managed throughout the lifecycle using the problem management process. Detailed information about each known error can be recorded in a known error record stored in the Known Error Database (KEDB).

    What is the purpose of having a known error record created?

    The database of known bugs consists of entries where there is no permanent solution, but there is a real workaround. For a known bug entry, for example, if a permanent fix can be implemented, the entry may be deleted or archived for evidence.

    “The invention of the bicycle”. – My saying is often used in everyday life, but work as a kitchen worker, you know, is also IT service management, i.e. ITIL? Let me remind you of a domestic situation: your users open a significant incident; They find a workaround or best solution to the incident and repair the device. After a few days (or months) the same situation repeats itself again. And you (or another technician) work hard to find the (same) experts again requiring a workaround. A little later onbut also. Waste of time, right? This explains why ITIL installed a Known Error (KE).

    Known Error – Definition

    What is known error?

    A discovered bug is a software bug that, according to experts, has not been fixed, but has a known cause and has a minor disruptive effect on a known end user or workspace. Systems under test are often referred to as “known defect free”, recognizing that complex systems cannot be considered defect free.

    Resolve Common PC Errors

    Your PC could be infected with viruses, spyware, or other malicious software. ASR Pro will scan and identify all of these issues on your machine and remove them completely. Software that allows you to fix a wide range of Windows related issues and problems. ASR Pro can easily and quickly recognize any Windows errors (including the dreaded Blue Screen of Death), and take appropriate steps to resolve these issues. The application will also detect files and applications that are crashing frequently, and allow you to fix their problems with a single click.

  • 1. Download and install ASR Pro
  • 2. Launch the application and sign in using your account details
  • 3. Start a scan of your computer to find and fix any errors

  • According to ITIL (Service Operation), a known error can be “a problem for which there is a documented cause and workaround.” Documented means recorded. Entries are common in ITIL. Like incident records, some known errors exist in a form associated with the record and are collected in the Known Error Database (KEDB). Such an entry exists for the entire lifecycle of a known bug, describing the known bug from the time it occurs to the time it is “fixed” (if that KE record is ever removed).

    When should you raise a known error?

    Once the diagnosis is to be completed and especially where a specific workaround has been found (although home is not yet a permanent fix), a known bug record can be created and often placed on KEDB for more information should any occur. problems or issues. arise. , they can be identified and returned to service much faster.

    A known bug contains hints (these are general settings that apply to all tools. I have seen different tools with different additional content):

  • Status (e.g. “archived”, “problem filed” if a known bug has been found, but the actual cause and workaround has not yet been found)
  • Description of the error. The content in this area is used to search known errors (for example, from the helpdesk team or users) when looking for available solutions to the incident/problem (for example, “Printer does not send SMS after sending a document to the printer. However, if you print a discovery page locally on the Everything printer, everything works fine.” )
  • Root Cause – An incident/problem found by administrative personnel (e.g. “because the printer’s instruction manual does not accept documents that are normally printed from users’ computers, but contains photos of the status report”), the cause of the problem is a faulty card network.
  • Workaround – eg. “The printer manufacturer closest to the user should be the default, or the printer user may want to be told which device to use until a new printer becomes available.”

    Where Are The Achievements Going?

    known error process

    Known bugs are officially part of your problem management, but it’s no surprise that the support team is fixing the incident with a permanent solution, finding a workaround.It creates records of almost all known bugs. The problem management goal is to determine the root cause of one or more incidents. Problems arise from the fact that it is necessary to determine the actual root cause (the cause of the incident) and its image resolution. The results of researching and evaluating the problem are to determine the cause of the problem and your own workaround (temporary solution) or solution (final solution). This is valuable information, but it also needs to be captured: a known bug is generated.

    Frequency: Whenever You Want To Create A Known Error Entry?

    What is called as known error in ITIL?

    ITIL ® defines a problem as a particular causeOr a potential cause of one or more incidents. A known bug is an issue that has already been investigated but not fixed.

    You should definitely do this as you will determine the reason for the workaround. However, it can be registered earlier, for example, when a problem can be detected. This is for educational purposes or to record each step of creating a workaround. If this known bug is logged and it takes a long time for the program to find a workaround or fix the problem, someone experiencinghaving the same issue, is notified that it is working on a fix for the issue as temporary workarounds are available. I’ve seen several situations where an IT organization has used KEDB to provide a self-help element to users (for example as a knowledge base) when developing a known error logging tool that the helpdesk actually used to allow those guys to choose which known error logs would be published publicly (to be honest, not all information is useful for everyone, so sometimes some workarounds are probably not applicable for users). In a sense, the calculations allowed users to know where to look for a solution before opening a situation (or, since the tool supported various functions that could search the KEDB when entering a topic or description of an incident). p>

    View ISO 20,000

    known error process

    The problem management process is almost certainly one of the processes required by ISO 20000 (remember that anything low written in ISO 20000-1 needs to be implemented a little more difficult). ISO 20000 required that known errors are recorded and that up-to-date information about known errors (and their resolution) is provided to incident and service request management procedures (unlike ITIL, this is the only ISO 20000 compliant process). Therefore, if you are planning to implement ISO 20000, it is better to create KEDB first.

    Let’s Make Life Easier.

    You don’t need extreme IT service management tools to provide KEDB functionality and benefit from known bugs. For other organizations (I have noticed that some smaller specialists do this), one table will suffice. It may not be ideal, but it will.

    Click here to download the software that will fix your computer's errors.

    Bekannter Fehlerprozess
    Processus D Erreur Connu